PRIVACY POLICY

# 1. WHAT INFORMATION DO WE COLLECT?

### Personal Information You Disclose to Us

**In Short:** *We collect personal information that you provide to us.*

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

#### Personal Information Provided by You

- Username and email address (required)

- Password (encrypted and stored securely)

- First name and last name (optional)

- Phone number (optional)

- Date of birth (optional)

- Gender (optional)

#### Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

- **Psychological and personality data:** Including personality assessment responses, psychological archetype results, emotional patterns, and behavioral assessments

- **Relationship and personal preference data:** Including relationship status, dating preferences, and compatibility assessments

- **Health-related insights:** Mental wellness indicators and personal growth goals derived from your interactions

#### Application Data

If you use our application(s), we also may collect the following information:

- **Chat and conversation data:** Including messages with our AI, questions asked, and responses received

- **Connection data:** Information about connections you create and relationship preferences

- **Media files:** Images, screenshots, or documents you choose to upload

- **Mobile device access:** We may request access to certain features from your mobile device, including your mobile device's camera, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

### Information Automatically Collected

**In Short:** *Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.*

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

- **Device Data:** IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data

- **Location Data:** We collect location information from your device (country and region level only)

- **Application Usage Data:** Information about how you use our app, including features accessed, session duration, and interaction patterns

This information is primarily needed to maintain the security and operation of our Services, for troubleshooting, and for our internal analytics and reporting purposes.

### Information Collected from Other Sources

**In Short:** *We may collect limited data from public databases, marketing partners, and other outside sources.*

We may obtain information about you from other sources, such as:

- **Payment processors:** Transaction and subscription information from Stripe

- **AI service providers:** Enhanced processing results from Google Gemini AI

- **Analytics providers:** Aggregated usage patterns and performance metrics

## 2. HOW DO WE PROCESS YOUR INFORMATION?

**In Short:** *We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.*

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

- **To facilitate account creation and authentication** and otherwise manage user accounts

- **To deliver and facilitate delivery of services** including AI-powered psychological insights and relationship guidance

- **To provide personalized experiences** by tailoring responses based on your profile and preferences

- **To respond to user inquiries** and offer support to users

- **To send administrative information** such as changes to our terms, conditions, and policies

- **To fulfill and manage your orders** including payment processing through Stripe

- **To enable user-to-user communications** if this feature is offered

- **To request feedback** and to contact you about your use of our Services

### AI Model Training and Service Improvement

**IMPORTANT NOTICE:** *We use your information to train and improve our AI models.*

By using our Services, you expressly consent to the use of your data for:

- **Training and improving AI models:** Your conversations and assessments help our AI better understand human psychology and relationships

- **Developing new features:** Creating more accurate personality assessments and compatibility algorithms

- **Research purposes:** Conducting anonymized psychological research and pattern analysis

- **Service enhancement:** Improving response quality and natural language understanding

This processing is essential to providing and improving our AI-powered psychological services. Your data is valuable in helping us create more effective tools for understanding human behavior and relationships.

- **To protect our Services** by identifying and preventing fraud and abuse

- **To comply with legal obligations** and enforce our terms and policies

- **To analyze usage patterns** for service improvement and optimization

- **To send marketing communications** with your express consent

- **To conduct research** using aggregated and anonymized data

- **To save or protect an individual's vital interest** such as to prevent harm

## 3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

**In Short:** *We may share information in specific situations described in this section and/or with the following categories of third parties.*

We may need to share your personal information in the following situations:

- **Business Transfers:** We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

- **Third-Party Service Providers:** We may share your data with the following categories of third-party vendors:

- AI and machine learning providers (Google Gemini)

- Cloud storage and infrastructure providers (Supabase, Firebase, AWS, Render)

- Payment processors (Stripe)

- Data analytics providers

- **Legal Obligations:** We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

- **Business Partners:** We may share your information with our business partners to offer you certain products, services, or promotions.

- **Other Users:** When you share personal information or otherwise interact with public areas of the Services, such information may be viewed by all users.

- **With Your Consent:** We may disclose your personal information for any other purpose with your consent.

## 4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

**In Short:** *We may use cookies and other tracking technologies to collect and store your information.*

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Our mobile application uses local storage and AsyncStorage to maintain session state and user preferences.

## 5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

**In Short:** *We currently do not offer social media login options.*

Our Services do not currently offer the ability to register and log in using your third-party social media account details.

## 6. HOW LONG DO WE KEEP YOUR INFORMATION?

**In Short:** *We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.*

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. The retention periods are:

- **Active accounts:** Retained while your account is active and for 90 days thereafter

- **Chat and conversation data:** Retained for 90 days after account deletion

- **AI training data:** Anonymized data may be retained indefinitely for model improvement

- **Legal records:** Retained as required by law (typically 5-7 years)

- **Marketing preferences:** Until you opt-out or request deletion

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

## 7. HOW DO WE KEEP YOUR INFORMATION SAFE?

**In Short:** *We aim to protect your personal information through a system of organizational and technical security measures.*

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

## 8. WHAT ARE YOUR PRIVACY RIGHTS?

**In Short:** *Depending on your location, you may have certain rights regarding your personal information.*

### Your Privacy Rights

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include:

- Access to and obtaining a copy of your personal information

- Requesting correction or deletion of your personal information

- Restricting or objecting to processing of your personal information

- Data portability (if applicable)

- Withdrawing consent at any time (for consent-based processing)

To exercise these rights, please contact us at jay30377@gmail.com.

### Account Information

If you would like to review or change the information in your account or terminate your account, you can:

- Log in to your account settings and update your user account

- Contact us using the contact information provided

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms, and/or comply with applicable legal requirements.

### Opting Out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list — however, we may still communicate with you for service-related purposes.

### Push Notifications

You can manage push notifications through your device settings or within the app preferences.

## 9. CONTROLS FOR DO-NOT-TRACK FEATURES

**In Short:** *We do not currently respond to DNT browser signals.*

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

## 10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

**In Short:** *Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.*

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal, please contact us and include the email address associated with your account.

Be aware that your request does not guarantee complete removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

## 11. DO WE MAKE UPDATES TO THIS NOTICE?

**In Short:** *Yes, we will update this notice as necessary to stay compliant with relevant laws.*

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

## 12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by:

**Email:** jay30377@gmail.com

**Mail:**

SHIP IT Company Limited

529/146 Life Bangkok Boulevard Village

Soi Bang Waek, Bang Waek Road

Bang Wa Subdistrict, Phasi Charoen District

Bangkok, Thailand

**Phone:** +66 61-551-8196

## 13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at jay30377@gmail.com.

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## ADDITIONAL IMPORTANT INFORMATION

### Children's Privacy

**In Short:** *We do not knowingly collect data from or market to children under 13 years of age.*

We do not knowingly solicit data from or market to children under 13 years of age. Users between 13 and 18 years of age must have parental or guardian consent to use our Services. By using the Services, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 13, please contact us at marketing@shipit.asia.

### International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this privacy notice.

### AI Training and Your Data

**SPECIAL NOTICE:** Your conversations, assessments, and interactions with our AI are used to train and improve our machine learning models. This is a core function of our Services. While we implement strong security measures, please be mindful of the information you share. You can request deletion of your data, but anonymized versions may be retained for AI training purposes.

### Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

- Your consent

- Performance of a contract with you

- Our legitimate business interests

- Compliance with legal obligations

### European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

- Right to lodge a complaint with supervisory authorities

- Right to withdraw consent at any time

- Right to object to processing for direct marketing

- Right to data portability

### Thai Data Protection Act Compliance

This privacy notice complies with the Personal Data Protection Act B.E. 2562 (2019) of Thailand. Thai residents have specific rights under this law, including the right to access, correct, delete, and object to processing of personal data.

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**BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY NOTICE, UNDERSTAND IT, AND AGREE TO ITS TERMS.**